Skills: Brand Strategy / Integrated Campaign Strategy / UX / UI / Design / Photography / eCommerce / Build

Loving your pets like family

As a pet service provider that prides itself on the ‘extra touch’ when it comes to your family pets, Pawsome Pet Services engaged Croc Digital to create their identity and all customer touch points across digital and traditional channels.

Pawsome and TajBot logo

What we did

We kicked off the project with creating the big idea “Loving your pets like family” and sought to communicate this in every aspect possible – from initial presence with prospective clients, right through to ongoing CX and staff internal core values.

The narrative taps into peoples’ unmistakable connection and love for their pets, with Pawsome establishing itself as an influential presence in the market built off it’s core values of ethics, trust and empathy.

Pawsome (desktop screens)
Pawsome (print collateral)

What we achieved

MoM growth across digital

48%

Social and PPC engagement

71%

Customer retention

94%

Client satisfaction

100%

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